Yes, early check-in or late check-out is subject to availability and may incur additional costs.
Extensions are subject to availability. Additional charges may apply.
Guests will receive a personalized code for our smart locks prior to check-in, allowing for seamless and secure remote access.
Upon booking, guests will receive access to our exclusive app, which provides detailed check-in information along with other useful information to ensure a smooth arrival and comfortable stay.
Yes, guests have access to on-site parking. Detailed information about parking spaces and any restrictions will be provided upon booking.
Our rentals are family-friendly, and we welcome guests with children. However, we advise parents to supervise their children, as the rental may not be child-proofed.
Our kitchens are fully equipped with appliances, cookware, and utensils, making it easy for guests to prepare their meals.
Guests are welcome to use all items provided for recreation, including amenities, equipment, and appliances. We kindly ask that you take care of these items, use them responsibly, and ensure they remain in the home. Please note that guests will be charged for any items removed or damaged during their stay. Our goal is to maintain a high-quality experience for all guests.
Yes, for the safety and security of our guests and the properties, we have security cameras installed. Please be assured that these cameras are only located in outdoor areas and are not present in private spaces like bedrooms and bathrooms. We value your privacy and security above all.
Our properties are equipped with various smart devices, including a smart thermostat, for your convenience. These devices are designed to enhance your comfort and ease of living during your stay. Guests are welcome to use these features to adjust settings according to their preferences. Instructions on how to use these smart devices will be available in our app and in the guest guidebook.
While our properties offers amenities like pools, spas and water access for your enjoyment, guests must supervise children and pets at all times and take necessary safety precautions. Please be aware that we are not liable for any accidents or injuries that may occur. Your safety is important to us, so we urge you to exercise caution and responsibility.
No pet allowed.
Smoking is not permitted in our rentals. The policy is strictly enforced to ensure the comfort and safety of all guests.
Yes, guests have free access to Wi-Fi during their stay.
We do not permit parties or events in order to maintain a peaceful and respectful environment for all guests and neighbors.
Cleaning services are provided before and after your stay. Additional cleaning services during your stay can be arranged for an extra fee.
A refundable security deposit is required and will be detailed in the booking process. Additional fees may apply for specific services or amenities requested.
Our cancellation policy varies depending on the booking platform and date of booking. Please refer to your booking confirmation for specific details.
We provide a 24/7 contact number for any issues or emergencies during your stay as well as contact information for all nearby emergency services in our guidebook. Our goal is to ensure your safety and comfort at all times.
Yes, a basic first aid kit is available for minor emergencies. We also provide information on nearby medical facilities for more serious concerns.
Yes, your safety is our top priority. Our properties are equipped with smoke detectors in key areas to ensure early detection of any fire hazards. Additionally, we have fire extinguishers placed in accessible locations. These safety measures are regularly checked and maintained for functionality. Instructions on how to use the fire extinguishers and the locations of all safety equipment are provided in our guidebook.
Guests can contact us 24/7 for support. You can use the chat feature in our app for quick communication or call us directly at 714-588-0769. We are here to assist you at any time.
Yes, our rentals are conveniently located near various grocery stores and restaurants. A list of recommended places is included in the personalised guestbook.
Absolutely! Guests will receive a personalized guestbook upon booking, which includes various activities and attractions in the area.
We value your feedback! After your stay, we encourage you to leave us a five-star review on our booking website. Your reviews help us improve and allow future guests to learn about the experience we offer.
If you have any other questions or need further assistance, please do not hesitate to contact us. We’re here to make your stay as enjoyable as possible!
Owning a home is a keystone of wealth… both financial affluence and emotional security.Suze Orman